Here is what our customers are saying about us:
"This is a note for MANAGEMENT !! This is a note of praise for your sales person ... Sarah. She spent well over an hour explaining the various chairs and benefits of each. The sign of a GOOD sales person is 1 who's priority is to meet the needs of the customer even it the chair they like isn't offered by you. It takes some time to get to know what's in the customers head and then figure out how to get them what they REALLY want. Not just the price they want to pay. I think Sarah did a very good job of that. I had in mind 1 of 3 chairs and ended up with a chair from a totally different manufacture. Selling is an art and Sarah did a fantastic job. An important insite is "time selling chairs". She was VERY knowledgable on all the various levels and quality. Her opinion was greatly valued since there is no way for me to test each of these chairs. While I sort of wanted to be a "cheap charlie" and buy a 1500 dollar chair off Ebay, Sarah convinced me (without being judgmental) that while I'd save some money, I could be very disappointed in the long run and that I should trust "massagechairs.com" to help steer me in an informed direction. Needless to say I bought a chair from YOUR site. Great job. Oh another note. I really like all the information you present on your site. That was also a factor in who I wanted to do business with. A website that not only looks good, but is packed with information is a good indicator of commitment to the business. I feel confident in the Sales Person, the chair manufacture, and the business that sold me the chair. Thank You." - Carl Heidolph
"The customer service here is top-notch. Very responsive and professional. I love these guys! One of the drawbacks buying online is the lack of customer service. Their customer service is better than the brick and mortar stores!"- Scott W.
"I have done extensive shopping on the internet throughout the years and this was, by far the best experience I've had thus far. Product was selected, questions answered (thanks Sara) and delivery was super. I ordered on a Monday, it was in my garage on Wednesday and was exactly what I wanted. Wow. Best price, best service. I'll be back." - Kevin W.
"Man, you guys are TOP NOTCH!! Thanks." - Rudy Curatolo
"Please give Sara (ext 101) a customer service or sales award AND an extra day off for New Years! She has the Patience of Job and a wonderful personality. She spent an enormous amount of time selling me and taking my order after we determined you did not have exactly what I wanted. By far one of the best customer service experiences I have ever had including in-person retail experiences. Customer for life." – Steve Cocke
"Thank you for the great customer service. I'm impressed by the telephone assistance I received when placing my order. That's very rare with web based sales. Way to go!" - Don Lane
"I've never taken the time to write a review before on anything, whether good or bad, but I am so impressed with the prompt delivery of my item and excellent customer service (Sara) that I will make sure to write a few (good ones that is). Thank you for being above my expectations." -Shaun
“This is a great sit. I found things that I was looking for fast and did not have to go through 10 different pages to find it. Well organized and great prices!”
“Kessin was wonderful! She made it a more personal experience. It is not often that I would buy something that expensive on-line sight unseen. It was a leap of faith and I have to say that my husband and everyone in my family truly enjoy the massage chair, especially since we have been shoveling snow nearly every day this year. Also, Kessin upgraded me to the Repose 600 and I am so glad because the heat is one of my favorite features.” Thank you! Linda H.
"I have been truly impressed with your service and the product. Customer service was prompt and informative. The driver was friendly and helpful and was willing to take the time to inspect the product with me. The delivery was on time. . . amazing!!!" - Gary Prince
"Without a doubt, one of the most courteous, professional, and informative transactions I have ever completed online. Sara was as attentive as she was informative. Well done!!" - Bob Cappelletti
"Marty was a tremendous help during this large purchase. His knowledge, patience, and professionalism was a very welcomed change to what I have come to expect from normal internet based transactions. He took personal ownership of even the most minor of details and ensured quick and accurate resolution. My complex and large order was completed perfectly and arrived sooner than expected..I am not typically surprised by good service, but Marty was instrumental in renewing my hope that there are indeed great companies still out there eager to please their customers....I will definitely review clickshops's other website offerings for all of my future purchases based on this single experience..Well Done." - Erik Molden
"I have been working with Ms. Kessin Drews for the last 3-4 weeks. This young lady has been FABULOUS. She has NEVER failed to respond to a question or request when she said she would. . . even if it was to say that she did not have a response from your vendor yet. I find this extraordinary in this day and age, and am more than HAPPY with your service! I have already recommended your site and this particular Representative to several of my friends and business associates. PLEASE recognize this individual for the asset she is to your business. I'd hire her in a heart beat!" - Louise Baratz
"I wanted you to know how happy we are with our purchase of the Omega M-2 chair! The shipping was incredibly fast, your price was AWESOME, and no tax was a great bonus. I told my sister in San Diego and she just ordered the same thing from you for her husbands Christmas gift. We both have hard, physical jobs and not alot of money, so your website was quite a find for us! Thank you so much for offering such a great deal!" - Robert Merrill and Debbie Durango
"Everything went smoothly. I did not have to speak to a customer service representative for anything other than to confirm a delivery date. I am a satisfied customer and would recommend your company to others for sure!" - Charles Kim
"Thank you for such prompt service." - Judy Pauley
"Thanks so much for an all around terrific purchase." Karen Lawicki
"The account representative Josh Delucchi was excellent. He was extremely helpful, informative, timely, and professional." -David Eanes
"Overall very pleased with item, delivery and service." - Kevin Stark
"Fantastic pricing and shipping. Couldn't believe the item was shipped from California to Ohio for free! Item arrived quickly as well." - Adam Dodds
"Shipment was scheduled for delivery the day after an ice storm hit. That closed most area roads. Delivery driver contacted me by phone to reschedule delivery until I thought his truck could make it up my hill. Very courteous and professional delivery."
"Fantastic customer service with great products. What more could you ask for? Thanks for the great service!" - George Cockrell
"I was completely satisfied with the services, price, and product I received. Much cheaper for same product than other retail stores, fast delivery, and great response when I needed to contact customer service. Thank you." - Rich
"Sara, once again, you have gone overboard in service. You have made my decision an extremely easy one. I will call you in a few weeks and we will get the ball rolling. Thanks again and God bless. Brother Ron Johnson
"Beautiful transaction. Packaging for shipment was perfect. Prompt service with great pricing. This is the way it ought to be." - Chris Vegliante
"Excellent service and very quick shipping. Even the delivery went very well. Highly recommended." – Mark Romero
"You and Josh... get high kudos from me. Never seen such outstanding customer service ever.. and I'm an Internal Audit Director so I'm not easy to hop on board." - Adam
"Wow!!! The reviews on your customer service are dead on!!! Thank you so much Sara! I anxiously await your contact with a delivery date. Thanks again for your thoroughness." - Charlie
"I appreciate the quick follow up. It's good to see a company out there that still believes in customer service." – Aaron Adkins
"Great service & products. Pricing was also Great! Thank you!!!" - Alan Sammartano
"Thanks for great service and a great product, everything arrived on time and in good shape. I will use this web site again." – Jason Amason
"Sara was one of the best customer service reps I have ever dealt with for an online purchase. Without her help and hard work, this sale wouldn't have happened." – Jim BonAnno