Frequently Asked Questions
We are open 24/7 and are closed for a little R&R on major holidays.
Of course, that’s no problem! We would be happy to assist you in the way that best suits your lifestyle. Our wonderfully dedicated and knowledgeable account representatives are available 24/7 at +1 (855) 494-1133. You can e-mail us anytime by pressing ‘Contact Us’ on the top right of the website.
Currently we do not have a showroom but are looking at opening retail outlets throughout the country soon.
We have been online since 1997.
Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders 24/7.
As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order.
Payment is taken at time of order. We strongly believe this keeps our business and customers well protected. For your security we do not openly keep any credit information on file. By taking payment at time of order you credit information is no longer viewable within your order yet we are able to properly place your order to insure a timely delivery. However, if at any time you would like to cancel or return your order we are able to credit your card or pay-pal account.
Not a problem. First step is to contact a representative as soon as possible. As long as the item has not shipped we can easily cancel your order and credit your card or account the full amount of your purchase. In the event that your item has already shipped please reference our return policy.
No, we have no sales tax imposed on any order unless it is purchased within the state of Florida.
We are happy to offer quantity discounts in most cases. Please contact a representative for a free quote.
It is our promise to our customers that we have their best interest at heart. We work hard to keep our prices as low as possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a representative to see if we can match it. While comparing prices please be sure you include the shipping costs and any taxes. You will often find a lower advertised price which is then marked up with an extreme shipping cost.
First and foremost we take great pride in ourselves and our products therefore customer satisfaction is our number one concern. We urge customers to double check their orders before check out but when necessary we do have a 30 day return policy on all pre-manufactured items, this policy goes into effect after the product has shipped. The process is quite simple. Please notify a customer service representative of your return to receive a return authorization number and the correct location to send your item. It is essential that each item is in its original condition and packaging. Customers are responsible for the return freight charges and a 15% restocking fee. Once the return item has been received and inspected you will receive a credit for the total of your purchase minus the freight and restocking fees.
Please Note: Unfortunately we can not receive returns on any custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy.
We are always taking extra precautions to assure our sites are 100% secure. We are a member of the Better Business Bureau and has partnered with Shopify to guarantee our customers have a reliable, protected transaction when checking out online with a credit card. We also provide the option of using a PayPal account for your transaction. Our e-commerce website is equipped with 128bit SSL Security and our sites are also tested daily by Norton Security. This piece of software reports on the safety of websites by searching the web and testing for malware and spam.
Unfortunately, due to a number of complications including shipping cost and manufacturer warranty we do not currently ship outside the 48 contiguous United States.
Due to the nature of our product offering, and vast selection of brands, it is too difficult to pinpoint a general ship time. Many of our items are custom built per customer specifications. These made to order items, will obviously take longer to arrive then items which are pre-manufactured and ready to ship. On each item we have listed a “Usually Ships In:” time frame which is specific to that particular item. This listing can be anywhere from 3 days to 8 weeks depending on the product. We strongly suggest you check this average ship time. It is located next to the product images under the name and item number. Please note this time frame is from when the order is placed to when it will ship out. You will still need to allow for time in transit, which can vary depending on the item weight and your location. In home (white glove) delivery can add about 1-2 weeks to the delivery lead time due to its specialized nature.
Once your order has shipped, you will receive a complimentary shipping confirmation e-mail which will outline the shipping details for each item in your order. This will include the ship date, tracking number, and a link to the carrier’s website.
You can track your shipment using the information from your shipping confirmation e-mail. For items weighing under 150 lbs the shipment will most likely be delivered without notification from the carrier; however, on larger items weighing over 150 lbs the carrier will often call a day or two before to schedule a delivery time. This usually consists of a 4 hour window.
Exactly that, free shipping! We have no gimmicks or hidden fees. The price you see for an item is what you will pay, with the exception of sales tax in the state of Idaho. This will include a standard shipment through the preferred carrier to your curbside.
Of course! We understand many of our products are pretty heavy; this is why we offer the option to upgrade to a white-glove in-home delivery service. These services ensure you have the option for in-home placement and guarantee your new item carefully and securely gets where you need it. In home (white glove) delivery can add about 1-2 weeks to the delivery lead time due to its specialized nature.
2 person delivery, inside placement, up to 2 flights of stairs, unpacking-debris removal, set up limited to 15 minutes.
Our biggest concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact a representative to discuss your options. If your item is partially damaged we will get a replacement piece or touch up paint to you immediately. If your item is non-salvageable please refuse delivery and contact a representative. The item will be shipped back and we will ship you a new item immediately.