Shipping Policy

Here are some notes on each level of shipping and what to expect.

1.  Standard Curbside Delivery

This is the normal delivery method and is a great fit if you don't need the chair lifted up any stairs.

The chair will arrive unassembled in its factory boxes from the freight company.  They will deliver to a carport of entryway and you are responsible for set-up.

Some chairs are heavy, so having 2 people to move the chair is best.  

The assembly is straightforward and vendors have videos on how to set-up these chairs.  Typically you need to attach air hoses, arms/footrests.

Set-up usually takes 15 to 45 minutes.  If you need help with assembly, email or call 

1-855-494-1133 and we will asset you.

2.  White Glove - Set-up (room of choice) and chair assembly

You can add White Glove Delivery to your order for  $199.99 to $399.00 depending on the manufacturer

A two-person installation team will deliver, unpack and install your massage chair in whichever room you like (and carry it up the stairs if needed).

3.  Order confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

4.  Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship on average within 2-3 business days and take about 7-10 business days of the date of your order to be delivered.  

At times due to covid, we have noticed the pick-up time is slightly longer.  Our customer service team will follow-up and share details on your order if it has not been shipped out in 3 business days.