What to do if My Osaki massage chair isn't working

Osaki massage chairs have developed a stellar reputation for being durable in the massage chair industry. With the best warranties on the market, they stand by their quality. On the rare occasion an issue does happen, you can quickly find a solution.

We'll break down how to troubleshoot your massage chair and get it back to giving you the relaxing massage you love. We be break things up into 2 categories: Problems that are easily fixed and problems that need a technician to diagnose.

Use this guide to get your best selling Osaki Massage Chair back up and running fast.

5 Common Massage Chair Problems and How To Deal With Them

When you purchased your Osaki massage chair it came with a manufacturer's warranty of 3 or 5 years. So most repairs (even replacement if needed) will be covered. Let's break down the most common problems, starting with why your Osaki massage chair may not turn on:

Power Connection Issue

There are 2 main power connection issues that happen with massage chairs: Breaker (switch) issue, a power cord issue. If the massage chair is plugged into the wall outlet and is not working, the first thing we should do is check the breaker switch to make sure things didn't flip.

Some homes (especially older homes don't have good power distribution so a massage chair (or any electronic equipment) can flip the breaker. If the breaker isn't switched off, the next thing we need to do is make sure the power cord is all the way plugged into the chair at the base.

Sometimes during the install on some models or after moving the chair the cord can come lose. This is an easy fix if it does occur. If this doesn't fix the problem, the next issue can be the cause.

Blown Fuse

Osaki massage chairs have a fuse close to the reset button where the power cord plugs in. This fuse is an extra line of defense if there is a power surge. If the chair isn't turning on, it's good to pull out the fuse and identify if it's blown or not.

Good news if the fuse is blown Osaki models come with an additional fuse in the packaging. This is an easy fix. If you have any questions on how to replace the fuse just simply consult the user manual.

Why You May Need To Reset a Massage Chair

The 3rd common issue that happens with massage chairs is they need a reset. These days, massage chairs are more like a cell phone or computer than a regular piece of furniture. Massage chairs are just like cell phones in that sometimes they just need to be restarted. Resetting the massage chair usually takes a few minutes. Consulting the manual will show you how to reset your particular model.

Incorrect Installation

Sometimes after your massage chair is set-up, you will notice an error code (like 68 - meaning the footrest is incorrectly installed). Newer massage chairs will help make you aware of the exact issue and how to fix it. If you are unsure, you can solve this issue by contacting Osaki support and they will walk you through the process.

Pinched Massage Chair Hose

Another common issue is an air hose getting pinched or torn when moving or during installation. You will notice airbags not inflating the proper amount or a leaking air sound when changing settings. Good news is air hoses are usually simple fixes you can do yourself. All you need to do is contact customer support with your SR account number and they can send you a replacement hose. After you replace the hose line, it's always good to do a factory reset so the chair can recalibrate itself.

Massage Repairs That Need Servicing

If the problem persists or the massage chair is making noise that doesn't seem normal, it's best to consult with a customer service representative to get the problem diagnosed. Osaki has a professional approach to diagnosing any concern you have with your massage chair. Here is how the process works:

Diagnose The Repair

You will be assigned a repair technician to handle your case. To speed up the repair process, a technician will ask you to recreate the issue with a video if possible. The reason they do this is so that they can get replacement parts sent right away if needed.

If the massage chair issue can be diagnosed, Osaki will then schedule the service repair the next available date. If the massage chair is deemed broken, Osaki will send a replacement chair. The shipping company will deliver the new chair and pickup the broken one.

Getting Your Massage Chair Fixed

If your Osaki Massage Chair needs to be fixed, a certified technician will call you to schedule an appointment once replacement parts arrive. The technician will come in and repair the chair. They will also do a diagnostic test to make sure everything is functioning properly.

Massage Chair Repairs: Buying From the Right Provider Is Essential

Whenever you invest in a massage chair, you want to enjoy an incredible relaxation massage session to protect your sanity the moment you feel stress come on. You want to have a 20 minute break from the wear and tear of daily life.

What you don't want to do is be waiting months for your massage chair to be repaired. This is why buying a recognizable brand that will be around for the long haul is important. After 27 years in the business, we've seen many massage chair companies go out of business.

Osaki is one of the companies that has stood test of time. With Osaki massage chair owners know they'll always have the company to assist with any issues.

Conclusion: A High Quality Massage Chair Made To Last

Osaki has some of the Top massage chairs on the market. Good news is, whether you're in the luxury massage chair market or you just want a quality massage chair, Osaki Titan has you covered.

After 27 years in the market, we've found Osaki has one of the lowest defect rates in the massage chair market. Many times the chairs don't wear out, customers simply want to upgrade for more advanced electronics and massage techniques.

It's much of the reason Osaki has so many repeat customers - they continue to maintain quality with innovation.